Contact Us

Please read the ‘Booking Info’ page to assist with your query before contacting us.

Please ensure you are sending your query to the correct email address.



Box Office

Box Office email –

Box Office Phone – 07960 071 340 answered office hours in the week and all day on show days. Closed on Sundays. If busy please leave a message and we will call you back.


Pre-paid Vouchers

Time Out Vouchers. If you didn’t receive a confirmation email –

Virgin Gift Vouchers. Please see the ‘Booking Info’ page before contacting us. If you haven’t received a reply from our Box Office please check that you have provided all of the necessary information on your original email, we will only reply if we have all the info needed.

How to find us


Heaven Nightclub
11 The Arches
Off Villiers Street
Charing Cross
London WC2N 6NG


Embankment Underground: Take left exit out of Embankment Tube. Villiers Street is directly in front of you. The Arches is 100 metres up Villiers Street, on the left.

Charing Cross Underground: Directions out : Take Exit 2. At top of stairs turn right- this takes you down Villier’s Sreet, The Arches is 100 meters down, on the right.

Charing Cross B.R: As you exit the ticket turnstiles there are stairs immediately on the right corner – They take you down to Villier’s street right next to The Arches.